Returns & Cancellations Policy

At UK Composite Doors, we strive for perfection in every order; however, if your door arrives damaged or incorrect, we offer a straightforward return and replacement process. Because our composite doors are custom-made to your specific dimensions and style, we cannot accept returns for change of mind once production has commenced.

Return Process

• 1.
  Report Issues Promptly

  Inspect your delivery immediately and notify our customer service team within 48 hours if there are any signs of transit damage or manufacturing defects.

• 2.
  Provide Documentation

  Email our support team with your order number and clear photographs showing the specific issue or damage to facilitate a swift assessment.

• 3.
  Collection Arrangement

  Once your claim is validated, we will arrange for our specialist courier to collect the faulty item at a time that is convenient for you.

• 4.
  Replacement or Refund

  Upon receipt and inspection of the returned door, we will prioritize the manufacturing of a replacement or issue a full refund to your original payment method.